Andrea joined Google Cloud team and quickly established herself as an expert in Conversation AI. She led a team of designers and researchers in launching new contact center tools including Dialogflow CX for chat and voice bot building, Agent Assist for real time suggestions to live agents, and CCAI Insights for helping supervisors understand performance and make better business decisions.
As AI and automation reshape the product development landscape, traditional feedback mechanisms are evolving.
This panel will explore how to strategically optimize feedback collection to maximize its impact.
Panelists will discuss innovative approaches to identify the right moments for seeking user input, leveraging AI to analyze and prioritize feedback, and integrating feedback into the product development process seamlessly.