The webinar will explore how modern product operations teams can transform fragmented customer feedback into strategic, outcome-driven decisions. Nasi from PMA will share real-world challenges in managing Voice of the Customer data across a complex content ecosystem, while David from Airtable will introduce the “four critical shifts” reshaping product ops today. Together, they will walk through Airtable’s Product Central, demonstrate how to centralize and operationalize VoC insights, and discuss practical ways product teams can align strategy, planning, and execution using an integrated, AI-enabled workflow.