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Steve
Kato-Spyrou
Lead Service Designer
LLoyds Banking Group
Steve Kato-Spyrou is a Lead Service Designer at Lloyds Bank with 15+ years of experience across UX and service design. He specialises in customer-centred design, simplifying complex experiences and championing design thinking across organisations, alongside mentoring designers transitioning into new areas of the business.
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21 October 2026 12:15 - 13:00
Panel | Insight vs. the loudest voice in the room: Why good research still loses
Plenty of teams have solid research and still watch it lose to a senior stakeholder's opinion, an urgent sales request, or whatever shipped last time. This panel gets honest about why validated insight so often loses the argument, and what practical rituals, decision forums, or evidence standards have actually shifted the balance for teams that have fixed it. Key takeaways: - Common reasons validated insight loses out to opinion or urgency, even in mature organizations - Specific rituals or decision forums that have successfully forced insight into roadmap conversations - Questions to bring back to your own prioritization process