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Sparsh
Agarwal
Director of Product
Salesforce
Sparsh Agarwal is a Director of Product at Salesforce (MuleSoft), where he leads agent governance and evaluation products that help enterprises deploy AI agents they can trust. His work focuses on closing the “Trust Gap” between what AI agents can do and what organisations are willing to let them do autonomously. Previously, he worked on edge AI at Microsoft Azure.
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21 October 2026 13:15 - 13:45
From Copilots to Coworkers: The Product Ops Playbook for Trusted Agent Authority
As AI products move from generating recommendations to taking consequential action, product leaders face a new operating question: who authorized the agent to act? This session gives product teams a practical playbook for defining bounded autonomy—who can delegate what, to which agent and tools, for which purpose, within what limits, and with which approval, audit, revocation, and recovery paths. Using an authority envelope, autonomy ladder, five-minute action reconstruction test, and paired adoption/control metrics, Sparsh will show how to write stronger PRDs, make permissions a product surface, design refusal and escalation behavior, and expand agent autonomy only when evidence supports it.