Nader Balata is the Head of Product for the Equinix Customer Portal portfolio, where he drives global strategy and execution to enhance the customer experience. As Director of Product Management, he leads a high-performing international team focused on empowering customers to discover solutions, gain insights, resolve issues, and configure infrastructure with ease. Under his leadership, adoption increased by 50% through the introduction of advanced AI capabilities such as personalized experiences, churn prediction, and tailored analytics. He also streamlined team structures across three domains, improving efficiency and delivery, while revamping the purchasing journey to reduce ordering time by 30%. With prior leadership experience at Salesforce, Nader brings a proven track record of building scalable, customer-focused products that drive measurable business impact.