23 October 2025 16:00 - 16:30
One size doesn’t fit all: Personalization and segmentation in product insights
Traditional approaches to product feedback often miss the nuances of individual users and segments. To truly understand users and drive meaningful innovation, teams must personalize how they collect, interpret, and act on feedback.
In this talk, Kathy Korevec, Director of Product at Google, will explore how segmentation and personalization can transform raw input into actionable product insights.
She’ll share strategies for tailoring feedback loops, highlight common pitfalls, and illustrate how nuanced understanding leads to stronger products and more engaged teams. Attendees will walk away with practical approaches to building feedback systems that scale without losing relevance.