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Diego Felix
Dos Santos
Director of Product Management
Mastercard
Diego is a product leader in fintech with over 15 years of experience scaling solutions across payments, open banking, and data intelligence. He is passionate about innovation and building customer-first products that unlock exponential growth. Throughout his career, Diego has been recognised for doubling product revenue, launching new platforms in global markets, and leading high-performing teams. He thrives in scale-up environments where clarity, agility, and commercial impact drive success. Diego believes in blending customer co-creation, data-driven insights, and cross-functional coordination to bring bold ideas to market and achieve product-market fit quickly.
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23 October 2025 09:45 - 10:30
Panel | The future of product feedback: AI-powered insights at scale
Your customers are talking louder than ever; the question is, can you use AI to truly hear them? In this panel, product leaders and AI experts will unpack how to go beyond manual analysis and leverage intelligent systems that surface what really matters - at the speed your roadmap demands. Join this session and learn: - How AI is transforming feedback analysis and user research. - How to separate signal from noise in large feedback datasets. - Tooling and frameworks to operationalize AI in product decision-making. Don’t miss the chance to see how the next generation of feedback intelligence will shape the future of product management.